General
How is The IoT Guide different from other providers?
The IoT Guide is a connectivity provider building solutions specifically designed for IoT. Our mission is to enable you to focus on your core business while we take care of the connectivity infrastructure. We founded The IoT Guide because we recognised the lack of enthusiasm and simplicity offered by connectivity providers for our own projects.
We provide the wireless connection you need, whilst maintaining reliable service, offering fair and transparent pricing, granting full network control, and facilitating secure cloud integrations without the need for extensive coding.
In which countries do you provide connectivity?
Check our coverage map for a detailed overview of available countries. Contact us if you need a different geographic area.
What about data portability?
At The IoT Guide we have chosen to provide our customers with a portal that gives the freedom to store your data in the country or data center of your choosing, so you can remain in control of your data.
Do you provide SLA?
A Service Level Agreement (SLA) is an agreement between The IoT Guide and you as a customer. It is a comprehensive service regarding quality control. The SLA is a standby service provided by The IoT Guide, giving you as a customer the opportunity to report a question, malfunction or change. The support staff on duty will then handle the report. Based on the agreed SLA conditions, a notification of the work performed and any necessary follow-up steps will be provided.
You can choose from the following options:Basic SLA including best effort
Advanced SLA including 5x8 support
Premium SLA including 7x4 support
Extended SLA including 24x7 support.
You can choose from the following options:
Flex SIM
Can I use this SIM in every device?
Yes, any device or sensor with a SIM card slot is compatible.
Which form factors are available?
We provide 3:1 SIMs, supporting 2FF (nano), 3FF (micro) and 4FF (mini).
How do I activate my SIM cards?
You can lean back. We ready the SIMs for you, so you can enjoy seamless connectivity. Your SIMs will already be listed in your portal and do not need to be activated. The SIMs will not be charged until they are plugged-in and use data or send SMS. For billing purposes, the moment of activation is first data/SMS use. Your SIMs can be de- and reactivated in the SIM Management portal.
How do I top-up my IoT Wallet?
You can top-up your IoT wallet directly in the SIM Management Platform.
Do you offer e-SIM?
Yes, contact us at hello@theiotguide.com to discuss your project.
Do you offer eUICC SIMs?
Yes, choosing an eUICC card is a marginal investment initially, which will guarantee you provider flexibility, scalability and make your solution futureproof. Contact us at hello@theiotguide.com to discuss your project.
How do I enable roaming on my SIM card?
Your SIM will automatically have the ability to roam in the zone that you have selected.
SIM Management
What does the SIM Management Portal entail?
SIM Management is a key aspect of a well-designed IoT solution. A SIM Management platform allows you to monitor and control all your IoT SIMs from a central place. It displays devices' usage and performance data, enables fast and seamless deployment of new SIMs, troubleshooting, bulk modifications and setting rules and alerts.
Is the SIM Management Portal included?
Yes, we provide a free SIM Management Portal with our connectivity solution.
How can I protect myself from cost overrun by unexpected data volume?
In our platform you can set notifications to alert you when SIMs display abnormal usage patterns.
