This Privacy Policy will explain how The IoT Guide uses the personal data we collect from you when you use theiotguide.com.
When do we collect your personal data?
The IoT Guide processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we may process:
- First and last name;
- Gender;
- Address;
- Telephone number;
- E-mail address;
- Location details.
Other personal data that you actively provide, for example, when you correspond with us or call us. Technical data of the equipment you use, e.g. your smartphone/laptop/tablet, such as IP address, timezone and the software used. Other data necessary with regards to the purposes stated below. When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit and debit card numbers), email address, and phone number.
What do we do with your personal data?
The IoT Guide can use this data for the following purposes:
- To process your order and payment;
- To call or email you if necessary to carry out our services;
- To inform you about changes to our services and products;
- To allow you to create an account;
- To deliver goods and services to you;
- To send you our newsletter (provided you have signed up for it);
- To improve our website and our services;
- To handle requests, complaints and disputes and to comply with legal obligations.
How do we collect?
We place cookies, with your consent, in the browser of your computer, tablet or smartphone the first time you visit this website. The IoT Guide uses functional, analytical and tracking cookies. These are cookies with a purely technical functionality and are used to make the website work properly and to optimise it. The cookies also make sure your preferences are remembered. We also place cookies that track your surfing behaviour so that we can offer tailored content and advertisements. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete any information previously stored via your browser settings.
Disclosure to third parties
The IoT Guide does not sell, trade, or otherwise transfer to outside parties your personal information unless we provide you with advance notice. The IoT Guide only discloses your personal data to third parties when necessary to fulfil our agreement with you or to comply with a legal obligation. This includes website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. It’s also important to note that we allow third party behavioural tracking.
Marketing & Analytics
We have implemented the following:
- Google Demographics and Interests Reporting
- Google Analytics
- LeadInfo
Cookies
We use cookies on our site to analyse and improve the browsing experiences and our services.
What are cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site. Cookies can be “persistent” or “session” cookies.
We use persistent cookies and session cookies.
Persistent Cookies
A persistent cookie is stored on a user’s device in between browser sessions which allows the preferences or actions of a user across the site (or in some cases across different websites) to be remembered. We use persistent cookies to save your login information for future logins to the site.
Session Cookies
A session cookie allows the site to link your actions during a browser session. We use session cookies to enable certain features of the site, to better understand how you interact with the site and to monitor aggregate usage by users and web traffic routing on the site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the site and close your browser.
Which cookies we use and why
The table below explains the cookies we use and why we use each of them.
| Cookie Name | Category | Protocol | Expiration | Description |
|---|---|---|---|---|
| _gid | Analytics | http | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form. |
| _gat | Analytics | http | 1 minute | Google uses this cookie to distinguish users. |
| _ga | Analytics | http | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data, and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
As Google Analytics 4 is used on our site, it is important to note that international data transfers may occur. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
How do we store your data?
The IoT Guide keeps your personal data no longer than strictly necessary to fulfil the aforementioned purposes for which your data is collected. Additionally, please note that your information can be transferred outside of Europe, including to Canada and the United States.
Security measures
The IoT Guide takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at hello@theiotguide.com.
The IoT Guide also uses a certified SSL certificate for the site during the ordering process and all contact forms.
What are your data protection rights?
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be rectified, updated, or erased. If you would like to exercise this right, please contact us through the contact information below.
Additionally, you have the right to request to transfer the data that we have collected to another organisation, or directly to you, under certain conditions. Lastly, you have the right to restrict or object to the processing of your personal data, under certain conditions.
You also have the right to submit a complaint with the supervisory authority. The competent supervisory authority is the Dutch Data Protection Authority.
To exercise these rights, contact us via the details provided below.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The privacy policy was last updated on May 1st 2023.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@theiotguide.com.
